Frequently Asked Questions

Here you will find answers to the questions we most commonly receive. Can’t find what you’re looking for? Please contact us

Ottawa- Gatineau Paddleboard (SUP), Kayak, and Bike Rental FAQs

Booking Rentals, Events, and Lessons

How can I rent a SUP (paddle board), kayak or bike?

You can book here in advance and then come to Jacques Cartier Park (160 Laurier St, Gatineau, QC). Make sure you bring a valid Credit card and ID as we require those to rent SUP, kayak or bike. Once onsite, you will need to sign a waiver form and we will then set you up with your boat, paddle, life jacket (PFD), and safety kit.

Is there a minimum age to rent equipment?

Yes, the renter must be at least 18 years of age or older, and all participants must be older than 10 years of age. Participants between the ages of 10 to 17 should be accompanied by a responsible adult guardian.

How does the rental work?

In 3 easy steps:

  1. Book online and arrive on site
  2. Sign waiver for every participant
  3. Get equipment and have fun
Do I have to book in advance or can I just show up?

We highly recommend booking in advance to save your spot as we do sell out on our popular lessons, and events. Walk-in is possible upon inventory availability.

What language do your guides speak?

We offer our regular tours in English. We can offer our tours in French, Spanish,  German and Dutch. For non-English tours please contact us to inquire.

Do you offer private custom tours?

Yes, very often! Call or email and let us know what you have in mind and we’ll make it happen for you!

Do you have gift certificates?

Yes. By purchasing an Escape gift certificate, you’re giving the gift of health, wellness, and a great natural adventure! Here are some occasions to present an Escape Bicycle Tour gift certificate:

  • Birthday
  • Wedding
  • Graduation
  • Welcome to Ottawa
  • New home
  • Employee incentive or thank you

We now offer the Escape flex card that gives you maximum flexibility and discount.

Please call or email to purchase a gift certificate.

Refund, Cancellation and Weather Policy

What if it rains?

In the event of heavy rain, thunderstorms, or other hazardous weather conditions we will try to reach you by the contact information you provided at the time of booking. Please make sure that we have an accurate way to contact you.

Should the reservation be cancelled by Locations Escape Rentals due to unsafe weather conditions, you will be fully refunded – or – you can keep your credit and  rebook for a time of your choosing! Please inquire for private and group bookings and specific tour or event cancellation policies.

What is your cancellation policy?

Plans change – we get it! You can change your rental (date, equipment, etc.) or you can request a refund if you give us 24 hours notice.

There will be no refunds for any cancellations or rescheduling requests within 24 hours prior to the booking/activity start date and time. If the reservation must be cancelled By Locations Escape Rentals due to the bad weather, we fully refund our clients. Please inquire for private and group bookings or specific tour or event cancellation policies.

On The Day Of Your Rental or Tour Reservation

Where can I park?

There are paid parking spots available in Jacques Cartier Park at 160 rue Laurier, Gatineau, QC or beside the Canadian Museum of History (park once and see two great attractions!).

What’s included in the rental?

Well maintained equipment:

  1. Equipment of your choice (SUP, Kayak, Canoe, Bike)
  2. Paddle or helmet and lock for bike
  3. Life Jacket (PFD) and Safety Kit
  4. Safety Kit (Throw Rope, Whistle, Light, Bailer)
What time should I show up for my rental, tour, or lesson?

We recommend arriving 15-20 minutes in advance to do the equipment fitting and sign the required document(s). For tours or lessons, arriving early helps with the prep and getting to know your guide/instructor and other participants. We’ll start sharp on time. There will be no refund for late arrival.

What should I bring?

Come prepared to enjoy the water – we do not have change rooms on site. You will also need your ID and payment method, and you will want some sun protection. We will supply the rest!

Will you show me where to go?

We love the Ottawa River and the Outaouais region we are always happy to give you recommendations for where to explore!

What types of payment do you accept?

Online: Google/Apple Pay, VisaDebit, Visa, Mastercard

In-Person: All of above + Debit, Cash

Do you have a change room?

Unfortunately we do not have an onsite change room. Please plan on arriving dressed to hit the water!

Can I bring my pet?

Due to the unpredictable nature of pets and water it is recommended that our furry friends be left on shore. But if you are confident your furry friend can handle the water safety, you may do so. 

Can I bring my kids?

All participants must be 10 years of age or older to participate in water activities.

What are your rental rates?

They vary from $18 per hour to $33 per hour for boats (depending on the type) and $12 per hour for bikes. Additional hours can be added at a reduced rate. You can see all our rental rates here

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